The Perfect Gift

My commitment to privacy

Charlotte’s Creations values my customers and respect your privacy.

This policy describes the personal information Charlotte’s Ceations collect about you, why I collect it, how I use it, and when I share it with third parties. My policy also describes the choices you can make about how we I your personal information. 

If you have any questions about my privacy policy, please contact me on orders.info@charlottescreation.co.uk 

What sort of information does Charlotte’s Creations collect?

I collect personal information from you, which is information that identifies you as an individual or relates to an identifiable individual.

This may include your name, email address, postal address, phone number, credit card, bank card, other payment details, gender, birthday, photographic & video images, personal interests preferences when you visit one my website, place an order online, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. I maintain a record of your product interests and the purchases, returns and refunds you make online.

I need to collect personal information in order to provide the requested products and services to you. if you do not provide the information requested, I may not be able to provide the requested products or services.

I may combine personal information with information about your online and in-store transactions and other interactions with me, including your purchases.

If you choose to engage in social sharing, such as by connecting your social media account to your customer account or by logging into your customer account from your social media account, the social media site may share information with me about your use of their services, including profile information, information about your contacts and content you have viewed or liked. please refer to the social media site’s privacy settings to control how your information is shared.

If you submit any personal information relating to other people to me or to my service providers, you represent that you have the authority to do so and to permit me to use the information in accordance with this privacy policy.

How does Charlotte’s Creations use my information?

I share your personal information in the following ways:

• You may elect to      disclose personal information.
  • You       may disclose personal information when you post content to our websites,       in-store technologies or other public forums, such as social media pages       and online product reviews. any information that you disclose through       these services will become public.
  • Your       personal information will be disclosed in connection with your social       sharing activity, such as if you log into your customer account from your       social media account. by connecting your customer account and your social       media account, you authorise us to share information with your social       media account provider, and you understand that the use of the       information we share will be governed by the social media site’s privacy       policy.
  • To       my service providers, to facilitate services they provide to me.
    • these        can include providers of services such as customer information        management, fulfilling promotions, sending communications to our        customers, conducting surveys, website hosting, data analysis, payment        processing, order fulfilment, information technology and related        infrastructure provision, network security, customer service, auditing,        and other services. we do not authorise any of these service providers        to make any other use or disclosure of your information.
    • To        third parties with which I partner.
      • I         share your information when we team up with another company to offer or         provide products, services, contests, or promotions to our customers.
      • other         uses and disclosures.

I also use and disclose your personal information as necessary or appropriate, especially when I have a legal obligation or legitimate interest to do so:

• To comply with      applicable law and regulations.
  • This       can include laws outside your country of residence.
  • To       cooperate with public and government authorities.
    • To        respond to a request or to provide the information we believe is        important.
    • These        can include authorities outside your country of residence.
    • To        cooperate with law enforcement.
      • For         example, when we respond to law enforcement requests and orders or         provide the information we believe is important.
      • For         other legal reasons.
        • to          enforce our terms and conditions.
        • to          protect our rights, privacy, safety, or property, and/or that of our          affiliates, you, or others.
        • in          connection with a sale or business transaction.

Where is personal information stored?

Personal information about you may be processed or stored on servers. your personal information may be subject to the laws of the countries in which it is stored or used.

What other information does the Charlotte’s Creations collect?

I collect information that does not reveal your specific identity or does not directly relate to an individual, such as the browser and device information; information collected through cookies, pixel tags and other technologies, demographic information and other information provided by you; and aggregated information.

I may use and disclose such information for any lawful purpose. if required, we will treat such information as personal information in accordance with this policy. we will also treat such information as personal information to the extent it is combined with personal information. for example, when you use our technologies, we may keep a record of your product interests, the purchases you make and other content you generate (such as adding items to your shopping cart/trolley).

I may collect information in a variety of ways, including:

• Through your browser or device.

Certain information is collected by most browsers or automatically through your devices, such as your media access control (mac) address, computer type (windows or mac), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version, and browser click-through and usage data. we use this information to ensure that the services we offer function properly.

• Using cookies.

Cookies are pieces of information stored directly on the computer that you are using. our websites, online advertisements, and emails use cookies, pixel tags, and other technologies to automatically collect information about your interactions, such as browser type, pages viewed, links clicked, and other actions you take in connection with our websites, online ads, and email. we use the information for a variety of purposes, including to facilitate navigation, to display information more effectively, to personalise your experience, to understand how our websites are used, to measure the success of our marketing campaigns, and for security purposes. if your browser is set to decline cookies, you may not be able to access your customer account or make a purchase on our websites.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. if you do not accept cookies, you may experience some inconvenience in your use of our sites. for example, you may not be able to access your account information or make a purchase on our websites.

• Using pixel tags and other      technologies.

I may use pixel tags, among other things, to track the actions of users of our sites and services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of our sites and services and response rates.

• Analytics: we use      third-party service providers, including google and adobe, which use      cookies and similar technologies to collect and analyse information about      the use of our websites and mobile applications and in-store technologies.      these services may also collect information regarding the use of other      websites, apps and online resources. you can learn about google’s      practices at http://www.google.com/policies/privacy/‌partners/,      and opt-out by using the google analytics opt-out browser add-on,      available at https://tools.google.com/dlpage/gaoptout.      you can learn about adobe’s practices and opt-out at http://www.adobe.com/privacy/opt-out.html.
• Using adobe flash technology.

I may use adobe flash technology, including flash local shared objects (“flash lsos”), and other similar technologies to collect and store information about your use of our websites and mobile applications. you can adjust your flash player settings to block flash lso storage on your computer using the tools contained in the website storage settings panel. you can also control flash lsos by going to the global storage settings panel and following the instructions (which may include instructions that explain, for example, how to delete existing flash lsos (referred to as “information” on the macromedia site), how to prevent flash lsos from being placed on your computer without your being asked, and (for flash player 8 and later) how to block flash lsos that are not being delivered by the operator of the page you are on at the time). please note that setting the flash player to limit acceptance of flash lsos may interfere with the functionality of some flash applications, including those used in connection with our websites and mobile apps.

• IP address.

Your internet protocol (“ip”) address is a number that is automatically assigned to the computer that you are using by your internet service provider. an ip address may be identified and logged automatically in our server log files whenever you access our websites, along with the time of the visit and the pages that were visited. your ip address may also indicate your approximate physical location. collecting ip addresses is standard practice and is done automatically by many websites, applications and other technologies. we use ip addresses for purposes such as calculating usage levels and diagnosing server problems. we may also derive your 

How do I gain access or change my information?

If you would like to request to review, correct, update or delete personal information that you have previously provided to me, or if you would like to request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact me by using the contact information provided in the section entitled, “how do i contact you?”, below. I will respond to your request consistent with applicable law.

In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from my database, or otherwise let me know what limitations you would like to put on our use of your personal information. for your protection, I may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and I may need to verify your identity before implementing your request. I will try to comply with your request as soon as reasonably practicable.

Please note that I may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (for example, when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion).

How do i make decisions about receiving promotional communications?

Gap inc. and our brands want to communicate with you only if you want to hear from us. if you prefer not to receive promotional information, such as information about special offers and sales events you can let us know by contacting our customer service as described in the section entitled, "how do i contact you?", below or you can click on the self-service unsubscribe links below or contained within our emails.

How do i know my personal information is secure?

I do my best to provide you with a safe and convenient shopping experience. I have in place electronic, safeguards to help protect the security and privacy of your personal information.

How long do you retain my information?

I will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.

• The criteria used      to determine our retention periods include:
• The length of time      I have to provide my services to you or have another business need (for      example, for as long as you have an account with us);
• Whether there is a      legal obligation to which I am subject (for example, certain laws require      us to keep records of your transactions for a certain period of time      before I can delete them); or

How do you contact me?

Email: orders.info@charlotte’screation.co.uk